Refund Policy

If for any reason your are dissatisfied with your purchase please contact us as soon as possible and we will do everything we can to help.

Crystals and Gems are naturally colored and each have their own unique pattern. Please note: as natural materials, their appearance can vary from the images shown and they may contain tiny cracks or different patterns as to which was photographed. We take pictures with natural or LED light against a background which may enhance the colors on our photographs. During the shipment process, cracks and chips may occur. Unfortunately, we have no control on how courier services will treat each individual parcel. If your parcel does arrive damaged, we can help to lodge an enquiry with courier service companies.

We are not required to provide a refund or replacement if you change your mind. If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee. Any points earnt on items refunded will also be deducted from your rewards account.

Exchange item:

  • If you would like to exchange an item you have received, please contact us at cwcrystal1service@gmail.com
  • Our exchange policy lasts 7 days and only applies to products which are not crystals.
  • To be eligible for an exchange, your item must be returned unused and in the same condition that you received it in. It must also be in original packaging.
  • cwcrystal1.com will not accept exchanges if the order is returned damaged or broken. 
  • cwcrystal1.com is not responsible for the shipping charges you will incur.

Refund

  • If you would like to refund or return an item you have received, please contact us at cwcrystal1service@gmail.com
  • All orders must be returned within 7 days of receiving it
  • For items or crystals that qualify for a refund; that refund will be issued 1-2 days after we inspect the returned crystals or items
  • Refunds will be returned through the type of payment method in which you made the purchase

You will be required to return the products in a safe and secure manner (like how you received them) using a trackable shipping method provided by cwcrystal1.com. Upon cwcrystal1.com receiving the item, we will process your return in the form of a refund or store credit.